Builder · Automation Architect

building automation
that becomes infrastructure

9+ years building systems that scale in fintech. At PhonePe, I lead a team of 6+ PSEs building monitoring systems and automation platforms. Pattern: Problem → Platform → Ecosystem.

Product Solutions Engineer Automation Architect AI Platform Builder
PythonAPI Design & RESTWorkflow Automation AI/ML IntegrationDistributed SystemsETL & Data Pipelines

🏗️ Builder Mindset

Problem → Automation → Platform → Ecosystem. Every system designed to outgrow its original purpose.

🔄 Platform Thinker

What starts as a script becomes a service becomes a platform. I build for the next order of magnitude.

⚡ Technical Fluency

Python, SQL, APIs (REST/JSON), LLM/agent workflows, distributed systems, MCP servers.

Work Experience

PhonePe Current
Nov 2022 – Present
Lead Product Solutions Engineer
📍 Pune, India

Leading a team of 6+ PSEs building monitoring systems and automation platforms supporting high-volume workflows in India's #1 UPI payments platform.

  • Developed AI-powered automation workflows for operations and NPCI service use cases
  • Designed and orchestrated the pysmaran reminder system — event-driven user notifications across multiple backend services
  • Created MCP Servers using AI-based development for LLM-oriented debugging
  • Built data ingestion and reconciliation pipelines across multiple providers, improving processing efficiency by ~60%
  • Automated NPCI biller onboarding workflows, freeing capacity equivalent to ~6 operations FTEs
  • Integrated LLM-based tools (LLaMA, n8n, OpenClaw) into engineering workflows
  • Built iris — multi-source ingestion and processing system reducing manual operational effort by ~40%
6sense
Jul 2021 – Nov 2022
Technical Support Specialist
📍 Pune, India

Led complex product integration across CRM, marketing automation, and advertising platforms.

  • Debugged and resolved customer-facing technical issues involving APIs, data pipelines, and system configurations
  • Automated workflows using Python and UiPath, improving operational efficiency
  • Built Python scripts to automate pipeline processes and mitigate data sync issues
  • Improved reliability and monitoring of data pipelines through proactive issue detection
Fiserv
Sep 2016 – Jul 2021
Application Support Specialist
📍 Pune, India

Built ETL pipelines for financial data processing and managed production systems for global applications.

  • Built ETL pipelines using Python and MySQL for financial data processing
  • Automated operational workflows using shell scripting and SFTP-based systems
  • Managed production systems and handled incident resolution for global applications
  • Created SOPs and improved operational processes across distributed teams

Core Competencies

Workflow Automation

Designing and orchestrating complex multi-service automation pipelines reducing manual effort by ~60%

AI/ML Integration

Integrating LLM-based tools into engineering workflows. MCP servers, AI-powered debugging, agent frameworks.

Platform Architecture

End-to-end system design from ingestion to reconciliation. Building reusable platforms from one-off solutions.

Production Reliability

Monitoring, alerting (Grafana, Foxtrot), incident response, deployment management across distributed systems.

API Design & ETL

RESTful APIs, data ingestion pipelines, cross-provider reconciliation, event-driven architectures.

Cross-functional Delivery

Collaborating with product, business, engineering, and external stakeholders (RBI, NPCI) to deliver scalable solutions.

Key Projects

iris — Automation & Ingestion Platform
PhonePe

Multi-source ingestion and processing system handling provider workflows end-to-end. Automated file retrieval, preprocessing, and uploads eliminating manual intervention.

~40% less manual effort Email, file, & SFTP workflows End-to-end automation
pysmaran — API Orchestration Layer
PhonePe

Modular API orchestration framework enabling reusable automation workflows. Simplified integration of multiple backend services for reliable, event-driven user notifications.

Multi-service notification system Event-driven architecture Guaranteed delivery
Biller Ecosystem Automation
PhonePe

Automated NPCI biller onboarding, modification, and deactivation workflows, removing manual work.

~6 operations FTEs freed End-to-end NPCI compliance
Nyxa — AI Companion OS
Personal Project

Phase 0.5 of an OS-level AI companion. Voice-first, proactive, memory-based, emotionally expressive. Currently running on Hermes Agent with multi-provider fallback.

Memory: immediate→semantic→episodic Voice-first + multi-platform Multi-provider fallback
Athlete Connect
Personal Project

Full-stack sports social platform. React + Express + PostgreSQL + Socket.IO. Features feed, groups, messaging, activity tracking, and leaderboards.

Real-time Socket.IO messaging Google OAuth + JWT PWA with offline support

Education

MIT Aurangabad

B.E. Computer Science

Let's Connect

📧
Email
suraj.vitekar@gmail.com
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LinkedIn
surajvitekar
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GitHub
surajvitekar
📍
Location
Pune, India

Let's Build Something

Open to collaborating on platforms that scale — automation, AI agents, developer tooling.

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